Privacy Policy

This Privacy Policy explains how StitchCraft processes personal data in connection with its website and tailoring, alteration, remodelling, and upcycling services in Chennai. It applies to project inquiries, consultations, workshop visits, and related communications.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Personal data

Data We Collect

We may collect identification and contact details, project and garment information, communication records, booking details, payment-related information, and technical data such as device, browser, and usage logs. Where a customer supplies a garment or materials for assessment, we may also process information about the item’s condition, construction, and requested alterations or redesign choices.

The categories of data collected depend on how users interact with the website and workshop services.

Data sources

How We Collect Data

We receive data when a user makes a project inquiry, books a consultation, visits the workshop, sends a message, or provides details needed for assessment and quotation. We also collect limited technical information automatically through the website and may receive transaction or confirmation details from payment and communication tools used to support the service.

Information is gathered from direct submissions, service interactions, and basic website activity.

Cookie types

Cookies and Similar Technologies

We may use session cookies to keep the site working during a visit, persistent cookies to remember settings, and similar technologies to understand how the website is used. These tools are used for basic operation, security, performance review, and to reduce repeated input where appropriate.

The website may use cookies that support core functions, analytics, and preference handling.

User controls

Cookie Controls

Users may block, delete, or restrict cookies through their browser settings, although some site functions may not work properly if cookies are disabled. Where the website uses cookie preferences or similar controls, those choices should be used to manage non-essential cookies.

Browser settings and device controls can be used to limit non-essential cookies.

User Rights

Your Rights

Subject to legal limits, users may ask to access, correct, update, or delete their personal data, and may object to or restrict certain processing where applicable. If consent is used for a specific activity, it may be withdrawn for future processing without affecting prior lawful processing.

Available rights may vary depending on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request before acting on it. We will respond within a reasonable period and in line with applicable legal requirements, and we may explain any part of a request that cannot be fulfilled.

Requests are reviewed after identity and scope are confirmed.

Data Retention

We retain personal data for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When data is no longer required, we delete it or anonymize it where practical, subject to any lawful retention requirement.

Records are kept only for as long as needed for service, accounting, and legal purposes.

Policy Updates

Changes to This Policy

The updated version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we will take reasonable steps to bring it to users’ attention through the website or other suitable communication channels.

We may revise this notice when our practices, services, or legal obligations change.

Contact for Privacy Matters

Email contact

[email protected]

Telephone contact

+91 81275 04886

Postal address

97, Rangarajapuram Main Road, Chennai, IN

Privacy contact

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, operate the website, improve service quality, and meet legal or accounting obligations. We may also use data to communicate about project status, fit reviews, or issues that arise during the course of a job.

Processing is limited to the operational needs of the website and workshop services.

Service Providers and Partners

We may disclose data to trusted operational partners that support website hosting, communications, payment processing, record keeping, or similar business functions. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality and security safeguards.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

We may share personal data where necessary to comply with legal obligations, enforce our terms, protect our rights, respond to lawful requests, or address fraud, security, or safety concerns. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required to comply with law, court process, or lawful requests from public authorities.